Support


First step in troubleshooting GPS issues is making sure that you are using the latest version of the app, please open ‘Play store’ and update to the latest version. In some odd case, try uninstall then reinstall the app can help.

Ensuring that GPS is enabled on your device:

  1. Go to your phones settings.
  2. Select ‘Location Settings’.
  3. Select the most appropriate option but note that selecting the ‘High Accuracy’ mode will reduce the time it takes to get an accurate signal on most devices.

Setting Date and Time:

Make sure you have set correct date and time, as it can affect the accurate of data collect by the app. We recommend to use the automatically update option.

Managing Android Device Power Settings:

Please change your phone’s setting as below to help keep the app running and provide accurate data:

HTC

Access your phone settings -> Battery -> Power saving mode -> Battery Optimization -> Select Flare -> Don’t optimize -> Save.

Samsung

Access Battery settings -> App Power Saving -> Details -> Flare -> Disabled

Huawei

Turn Energy Settings to Normal and add Flare to ‘Protected Apps’

ASUS

Access your phone settings -> Power Management -> Power Savers -> Battery Modes -> Smart-Saving Mode -> Turn off all saving mode

Vivo

Tap on iManager -> Power Manager -> Select Normal mode

Oppo

Access your phone settings -> Battery -> Power Saving Mode -> Turn off Power Saving Mode

Wiko

Open "Phone assist" app Phone assist app WIKO or  -> Tap on Eco. Mode -> Deactivate Eco. Mode

Lenovo

Access your phone settings -> Power Manager -> Battery Saver -> Turn Off Battery Saver mode -> In Power manager interface, tap Background app management -> Deselect Flare app -> In Power manager interface, turn off Ultimate Power Saver

Please note that these settings and their locations may differ from device to device


Optimization settings

Recurring issues with tracking on Android devices running versions 6 and higher.

While this setting (Optimization) is active it may result in the application crashing or not tracking distance and therefore we’d like to encourage users to disable optimization for Flare if Enabled.


For ASUS devices - Android 6.0 and higher

1. From a Home screen, navigate: Apps icon Apps icon  > Settings > Battery.

2. Tap the Menu icon Menu (located in the upper-right). 

3. Tap Battery optimization.

4. Note Apps/services unable to be optimized appear grayed out.

5. Tap the "Not Optimized" drop down menu Dropdown menu icon(located at the top). 

6. Tap All apps. 

7. Tap the Flare app, tap “Don't optimize” then tap Done


For Lenovo devices - Android 6.0 and higher

  1. Access your phone Settings
  2. Tap on  Power Manager
  3. Tap on Battery Optimization
  4. Tap the "Not Optimized" dropdown menu  Dropdown menu icon
  5. Tap All apps. 

  6. Tap the Flare app, tap “Don't optimize” then tap Done 

 

For Samsung devices running Android 6 and higher

Please go to your phone settings –> Applications –> Select three dot menu (Top right corner) –> Select ‘Special Access’ –> Select ‘Optimize Battery usage’ – Find Flare on the list and make sure that it is not selected.

 

For Huawei devices running Android 6 and higher.

Please go to your phone settings -> Select 'Apps' - Select 'Advanced' (At the bottom) -> Select 'Ignore optimizations' - Press 'Allowed' and select 'All apps' - Find Flare on the list and set to 'Allow'

 

For HTC devices running Android 6 and higher.

http://www.htc.com/us/support/htc-one-m9/howto/696906.html

 

For MIUI devices running Android 6 and higher.

Please go to your phone Settings -> Additional Settings -> Battery & performance -> Manage apps' battery usage - Choose apps and select Flare.

Also, please go to your phone Settings -> Additional Settings -> Privacy -> Location.

Check that you are using High Accuracy for Location Mode and also allowing location access.

Configure app so it can use GPS in background.


Sony devices running Android 6 and higher

Please go to your Phone settings -> Select ‘Battery’ -> Select the (...) menu in the top right corner and press ‘Battery optimization’ -> Select ‘Apps’ -> Select ‘Flare’.

 

LG devices running Android 6 or higher

Please go to your phone settings -> Battery & power saving – Select ‘Battery usage’ –> ‘Ignore optimizations’ –> Turn on to ignore battery optimization for Flare.

 

One Plus devices

Please go to your phone settings –> Select ‘Battery’ –> Select ‘Battery optimization’ -> switch to the ‘All apps list’ (Top menu) – Select ‘Flare’ and choose ‘Don’t optimize’.

 

Motorola devices running Android 6 or higher

Please go to your phone settings –> Select ‘Battery’ –> tap the menu in the top right corner () –> Select ‘Battery optimization’ – Tap ‘Not optimized’ and select ‘All Apps’ – Find Flare on this list and Select ‘Don’t Optimize’.

 

Other devices

There are many other smaller brand smart phones available that use Android, these settings may differ. If your device is not in our list, please try to locate a similar setting as mentioned for one of the brands above and apply it to fix the issue with faulty tracking or crashes of the Flare application.

 

Application permissions

To make sure that Flare has permission to use location on your device, please go to your Phone settings -> Apps -> Flare -> Permissions 

* Note location of the application permissions may differ from device to device.


Third party Applications

In some cases it may help to use third party applications if the aforementioned troubleshooting guides are not successful.

 

GPS status and toolbox:

https://play.google.com/store/apps/details?id=com.eclipsim.gpsstatus2&hl=vi 

This app lets you flush and re-download your AGPS data, which can help re-acquire the correct satellites. From within this application, please activate the following setting:

            1.         Select the top left menu -> Settings -> Background Behavior -> Use Gps when screen is off (Turn this on)

            2.         Select the top left menu -> Manage A-GPS state -> Select 'Reset'

            3.         Select the top left menu -> Manage A-GPS state -> Select 'Download'

            4.         Leave the app running the next time you track with Flare

  

GPS Connected:

https://play.google.com/store/apps/details?id=org.bruxo.gpsconnected

This app allows the user to lock their GPS signal so that the signal is not lost when moving around apps, such as maps, navigation or geocaching